FREQUENTLY ASK QUESTIONS

1. WHEN WILL MY ORDER BE PROCESSED?

IF YOUR ORDER FITS ALL AUTHORIZATION CRITERIA, THEN ALL ORDERS PLACED MONDAY - FRIDAY WILL SHIP WITHIN 2 BUSINESS DAYS

WE DO NOT SHIP OR DELIVER ON HOLIDAYS & WEEKENDS.

IT IS POSSIBLE FOR YOUR ORDER TO BE DELAYED FOR REASONS INCLUDING, BUT NOT LIMITED TO:

• DIFFERENT BILLING & SHIPPING ADDRESSES
• ENTERED INFORMATION PREVIOUSLY FLAGGED AS FRAUDULENT
• INVALID BILLING ADDRESS INFORMATION

2. DO YOU SHIP ORDERS OUTSIDE OF THE UNITED STATES?

ORDERS WEIGHING 5 POUND OR LESS:
USPS STANDARD - DELIVERY TIME = 7 - 21 DAYS
USPS GLOBAL EXPRESS - DELIVERY TIME = 3 - 5 DAYS

ORDERS WEIGHING OVER 6 POUNDS:
USPS GLOBAL EXPRESS - DELIVERY TIME = 3 - 5 DAYS

WE ONLY SHIP TO THE FOLLOWING COUNTRIES:
*COUNTRY LIST IS SUBJECT TO CHANGE AT ANY TIME.

AUTHORIZATION: INTERNATIONAL ORDERS MAY BE REQUIRED TO FAX/SCAN PROOF OF BEING CARDHOLDER
IN ORDER TO PREVENT CREDIT CARD FRAUD. ADDITIONAL INFORMATION WILL BE EMAILED ONCE THE ORDER
HAS BEEN RECEIVED. FOR MORE INFORMATION, PLEASE CALL OUR CUSTOMER SERVICE DEPARTMENT.

3. WHICH CREDIT CARDS DO YOU ACCEPT?

VISA, MASTER CARD, AMERICAN EXPRESS AND DEBIT/CHECK CARDS.

4. DO YOU ACCEPT PERSONAL CHECKS OR MONEY ORDER?

WE DO NOT ACCEPT PERSONAL CHECKS. WE DO ACCEPT MONEY ORDERS.
PLACING A MONEY ORDER IS JUST AS EASY AS PLACING A REGULAR ORDER WITH YOUR CREDIT CARD OR ATM
DEBIT CARD.

1. SELECT YOUR ITEMS THAT YOU WISH TO PURCHASE AND PLACE THEM IN YOUR SHOPPING CART.
2. PRINT THE SHOPPING CART SCREEN TO MAIL IN WITH YOUR MONEY ORDER.
3. YOUR ORDER WILL BE PROCESSED WHEN THE MONEY ORDER AND ORDER INFORMATION IS RECEIVED.

ALL MONEY ORDERS MUST BE IN US FUNDS.

MAIL TO:
MRAS SIGNATURESLLC
P.O. BOX 211
LOUISVILLE, KY 40201

5. WHAT IS YOUR RETURN POLICY?

- EVERY PRODUCT IS SATISFACTION GUARANTEED OR YOU MAY RETURN IT FOR A RETURN OF THE ITEM PRICE (NOT INCLUDING SHIPPING).
- CUSTOMERS WILL BE RESPONSIBLE FOR ALL SHIPPING COSTS UNLESS THE PRODUCT(S) RECEIVED WAS DAMAGED.
- ALL RETURNS MUST BE SENT BACK WITHIN 35 DAYS OF THE INVOICE DATE.
- ANY RETURNS RECEIVED WITHIN A 90 DAY PERIOD WILL BE EXCHANGED ONLY.
- ALL OTHER RETURNS WILL BE SENT BACK TO THE CUSTOMER.
- ALL RETURNS MUST BE IN SALEABLE CONDITION AND INCLUDE ITS ORIGINAL PACKAGING WITH TAGS ATTACHED.
- A COPY OF THE INVIOCE MUST BE SENT ENCLOSED IN YOUR PACKAGE.
- IF YOU NO LONGER HAVE A COPY OF YOUR INVOICE AND WISH TO OBTAIN ONE, PLEASE REQUEST ONE BY EMAILING: INFO@EBONICSCLOTHING.COM
- WHEN EXCHANGING ITEMS, CREDIT CAN ONLY BE USED PER INVOICE AMOUNT, NOT COMBINED WITH MULTIPLE RETURNS.
- ALL GIFT BOX ITEMS MUST BE SHIPPED INSIDE ANOTHER BOX OR YOUR RETURN WILL NOT BE ACCEPTED. IF THE GIFT BOX IS DAMAGED, YOU WILL BE CHARGED $8.00.

ALL MERCHANDISE MUST BE RETURNED TO:
MAIL TO:
ANNT: RETURNS MRAS SIGNATURESLLC
P.O. BOX 211
LOUISVILLE, KY 40201

- YOU WILL BE NOTIFIED VIA EMAIL ONCE YOUR RETURN/EXCHANGE HAS BEEN RECEIVED AND A CREDIT OR EXCHANGE HAS BEEN PROCESSED.
- IF YOUR EXCHANGE IS OUT OF STOCK OR ON BACK ORDER, A REFUND OR STORE CREDIT MUST BE ISSUED.
- IF YOUR EXCHANGE IS OUT OF STOCK AND YOU HAVE ALREADY BEEN ISSUED A STORE CREDIT OR REFUND, YOU WILL BE RESPONSIBLE FOR ANY NEW SHIPPING COSTS ON ADDITIONAL ORDERS.

6. HOW CAN I TRACK MY PACKAGE?

AN EMAIL WILL BE SENT TO YOU WITH YOUR TRACKING NUMBER AND EXPECTED DELIVERY DATE. IF YOU ORDER BY MAIL YOU MAY CALL OUR CUSTOMER SERVICE LINE AT 888-208-4315 FOR ORDER STATUS.